Sutton Park Coventry Fiat & Abarth

My experience at Sutton Park Coventry Fiat & Abarth could have been better because as promised by Sean my car would be ready on November 15th in the early afternoon, we arrived at 3:45pm to which the car wasn’t ready - we were there until just after 6pm. When we finally seen the car we noticed the service had not been done and the aerial was missing - we were told that we would be contacted about this. We were then contacted and the car was booked in for service where we told them that in fact the rear window screen didn’t de mist and the manual key locking mechanism didn’t work! We received a call the next day to say they hadn’t finished servicing the car and this went on for around 5 days. We were also told by the service team that the rear tyres treads were low and that I would have to replace them after only have the car in my possession for less than a week - surely this should have been bought up before hand? Or even not sold like this. We asked the protocol of which we were told cars are not usually sold with tyre treads less than 3mm of which both my back ones were! When we picked the car up from service we questioned the tyres and were told we would receive a call the next day - which we did not we had to call back again ourselves where we were told it still wasn’t sorted and that we would receive a call the next day. Again we didn’t get a call and phones back ourselves where the lady said she was trying to find paperwork as she didn’t know when the car was purchased, we explained everything to her and the car is now booked in for the 15th December for 2 new tyres. Overall the service team were brilliant however the customer service and sales team were not. I was so excited to get this car as it was my first and since purchase(15th November) I’ve only drove it 3 times due to it being back at the garage - my 30 warranty has been spent with the car sat at the garage. This is not the experience I expected to have when purchasing my first car - I am extremely disheartened.

I'd recommend Sutton Park Coventry Fiat & Abarth to anyone because very good freindly service .Will was very polite and professional